Citibank Singapore’s phone service is down
I called Citibank Singapore’s phone service today, but I was unable to reach Citibank through both numbers.
The 62255225 (Citibank Phone Banking) was never picked up, meaning that it rang endlessly with no one answering the line.
The 62387777 (Platinum service) was engaged all the time. I wonder if it was connected at all in the first place.
Has Citibank gone out of service? Did it go bankrupt? Or are they facing a technical problem in the most basic fundamental service such as answering a phone call?
I am trying to get in touch with Citibank to cancel a card as I didn’t want to pay the subscription fees over a card that I signed up for free at the beginning. Looks like I have another reason for not continuing with it.
Note: This incident occurred on the 5th Jan 2007, 9:45am. You should re-evaluate Citibank’s service on your own merits and experiences if you are reading my accounting of my experience on later dates.
Update: I finally got through the 62255225 number. I was put on hold for 8 minutes, and the customer service officer tried to put me through to the Waiver Department. But the Waiver Department was too busy, so the CSO assured me that they will call me back within 2 working days. Are they swarmed with card cancellation calls?
Update: Citibank’s Waiver Department did call me back today, the 2nd working day. They will waiver the subscription fees. The CSO said that I’m a valuable customer. I guess that translates to one that spends money and pays on time. Still, “valuable” does give a nice ring to the ears.
Juice Bar 
Wow …. You must have been quite pissed to have gone through this.
I’m not pissed. Just recounting the major event in this day of my life. 🙂 But after working with banks for the past few years, it does have a nice feeling to be on the customer side of the fence.
Hahah …. Think it’s common thing to call and cancel your card. But at least they do call back. Imagine if they didn’t call back. Wow…Back to square one with more frustration.
I THINK CITIBANK HAS BAD INTERET AND BAD SERVICE … TRY ANGLO IRISH BANK FOR MUCH BETTER SERVICE ALMOST NO FEES AND FANTASTIC INTEREST RATES.
OR TELL CITIBANK YOU ARE GOING TO MOVE ALL YOUR FUNDS AND SUDDENLY WHEN THREATENED THEY CAN GIVE YOU A GOOD RATE
Looks like we have an ally. I too experienced the same kind of service around that time. Not only their phone banking is no good, their banker service is horrible. I am wondering if I should continue their service. They did apologise but it is in a half hearted way.
Respected Mam/ Sir
My brother have a Citibank ATM card. How to canceled the in online.
I think their service is bad even now in 2010!! I had a card issue that was not resolved by them after 1 month n the CSO even hung up on us at Tangs!
Terrible service and attitude!!!