Archive for the ‘Citibank’ Category

Citibank’s cute girls

June 21, 2007 Leave a comment

Did anyone notice that Citibank’s Consumer Banking’s branch offices have cute counter staff?  I have been visiting their Dolby Ghuat branch office regularly to deposit cheques, and I realised that all of them are cute to a certain degree.  Much better looking than SIA stewardess, and they do make the queue time seem shorter.

Ah well, when they end their service with a smile and “Thank you, and have a nice day.”, I already did.  🙂

Categories: Chatter, Citibank

Citibank Singapore’s phone service is down

January 5, 2007 7 comments

I called Citibank Singapore’s phone service today, but I was unable to reach Citibank through both numbers.

The 62255225 (Citibank Phone Banking) was never picked up, meaning that it rang endlessly with no one answering the line.

The 62387777 (Platinum service) was engaged all the time. I wonder if it was connected at all in the first place.

Has Citibank gone out of service? Did it go bankrupt? Or are they facing a technical problem in the most basic fundamental service such as answering a phone call?

I am trying to get in touch with Citibank to cancel a card as I didn’t want to pay the subscription fees over a card that I signed up for free at the beginning. Looks like I have another reason for not continuing with it.

Note: This incident occurred on the 5th Jan 2007, 9:45am. You should re-evaluate Citibank’s service on your own merits and experiences if you are reading my accounting of my experience on later dates.

Update: I finally got through the 62255225 number. I was put on hold for 8 minutes, and the customer service officer tried to put me through to the Waiver Department. But the Waiver Department was too busy, so the CSO assured me that they will call me back within 2 working days. Are they swarmed with card cancellation calls?

Update: Citibank’s Waiver Department did call me back today, the 2nd working day.  They will waiver the subscription fees.  The CSO said that I’m a valuable customer.  I guess that translates to one that spends money and pays on time.  Still, “valuable” does give a nice ring to the ears.

Categories: Citibank, Service